KAMAL MAYRI
CITY MANAGER
Profile summary
With over nineteen years of progressive experience in customer service and luxury retail management, I have honed my operational and commercial skills to deliver exemplary service to our clients by fostering an environment designed to exceed customer expectations and giving them an exceptional and unique journey in store. I excel in establishing and maintaining superior professional standards in sales, operations, and personnel management. My core competencies include exceptional customer service, driving store sales growth, and maximizing profits, ensuring that every aspect of retail management contributes to a seamless and profitable customer experience.
Key skills
Professional experience
Team Management and Development. • Built and led high-performing teams of over 23 staff in two Boutiques, driving motivation and accountability through structured coaching, KPI tracking, and personalized development plans. • Provide inspirational and motivational leadership, giving vision and clarity to the team, and sharing the strategy of the Maison as well as the objectives and priorities for both AD boutiques. • Show consistent and active managerial presence on the sales floor, modelling exceptional service and ensuring all team members embody the Prada spirit. • Lead the performance management process through regularly scheduled individual meetings including annual performance reviews, career committee, Individual Development Plan, etc. • Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network. CRM and Business Development. • Foster a Client centric mindset with strong focus on private appointment culture among the team. Increasing the sales contribuation of the top clients by 25% on yearly basis.Ensuring that private appointments become a key strategic tool for clienteling. • Directed operations across two boutiques, consistently surpassing annual sales targets by up to 13 % year-on-year, through strategic planning, innovative business initiatives, and client-centric leadership. • Oversee all commercial activities and sales achievements of the boutiques and monitor daily/weekly/monthly major retail KPIs to drive the business and implement actions to achieve them. • Responsible to define a clear High-End action plan to achieve ambition based on solid performance, environment and competencies analysis. • Conduct in-depth market analysis, monitor trends and competitors activities to perform strategic decisions and report critical insights to key company departments. Store operations. • Develop clear actions to constantly improve the overall boutiques operations & flows. • Ensure all Maison policies, procedures and guidelines are respected. • Optimized inventory management by aligning local buying sessions with global strategies, reducing overstock by 12% through regular comuniction with merchandisers and increasing sell-through rates.Ensure overall successful boutique audits. • Drive the changes and ensure adoption of new tools & services. • Responsible for overall boutique appearance and maintenance, executing merchandising directives in a timely manner and within the brand guidelines.
- Built and led high-performing teams of over 23 staff in two Boutiques, driving motivation and accountability through structured coaching, KPI tracking, and personalized development plans.
- Provide inspirational and motivational leadership, giving vision and clarity to the team, and sharing the strategy of the Maison as well as the objectives and priorities for both AD boutiques.
- Show consistent and active managerial presence on the sales floor, modelling exceptional service and ensuring all team members embody the Prada spirit.
- Lead the performance management process through regularly scheduled individual meetings including annual performance reviews, career committee, Individual Development Plan, etc.
- Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network.
- Foster a Client centric mindset with strong focus on private appointment culture among the team. Increasing the sales contribuation of the top clients by 25% on yearly basis.Ensuring that private appointments become a key strategic tool for clienteling.
- Directed operations across two boutiques, consistently surpassing annual sales targets by up to 13 % year-on-year, through strategic planning, innovative business initiatives, and client-centric leadership.
- Oversee all commercial activities and sales achievements of the boutiques and monitor daily/weekly/monthly major retail KPIs to drive the business and implement actions to achieve them.
- Responsible to define a clear High-End action plan to achieve ambition based on solid performance, environment and competencies analysis.
- Conduct in-depth market analysis, monitor trends and competitors activities to perform strategic decisions and report critical insights to key company departments.
- Develop clear actions to constantly improve the overall boutiques operations & flows.
- Ensure all Maison policies, procedures and guidelines are respected.
- Optimized inventory management by aligning local buying sessions with global strategies, reducing overstock by 12% through regular comuniction with merchandisers and increasing sell-through rates.Ensure overall successful boutique audits.
- Drive the changes and ensure adoption of new tools & services.
- Responsible for overall boutique appearance and maintenance, executing merchandising directives in a timely manner and within the brand guidelines.
•Assess, monitor and manage performance to ensure that team and individual targets are achieved in a positive, creative and empowered work environment. •Lead the team management and development, consistently surpassing sales targets through strategic planning and performance optimization across the store. •In charge of bringing insights on competitive High-End market, and adjust strategy and action plans accordingly. •Accountable for bringing innovative KPIs to optimize boutique performance. •Be accountable for health & safety compliance and ensure adequate training on it for all staff.
- Assess, monitor and manage performance to ensure that team and individual targets are achieved in a positive, creative and empowered work environment.
- Lead the team management and development, consistently surpassing sales targets through strategic planning and performance optimization across the store.
- In charge of bringing insights on competitive High-End market, and adjust strategy and action plans accordingly.
- Accountable for bringing innovative KPIs to optimize boutique performance.
- Be accountable for health & safety compliance and ensure adequate training on it for all staff.
• Identify problems, create choices and provide alternatives courses of actions. • Co-evaluate the sales staff through the annual PMP process, fix their objectives and KPI's according to guidelines and make regular assessment during the year. • Demonstrate an in-depth knowledge of the merchandise, ensure that all the team are fluent in all aspects of product knowledge. • Create and influence a culture of collaboration, growth and development. • Implement guidelines defined by the Boutique Manager and the Brand to ensure full compliance with sales, financial and security procedures.
- Identify problems, create choices and provide alternatives courses of actions.
- Co-evaluate the sales staff through the annual PMP process, fix their objectives and KPI's according to guidelines and make regular assessment during the year.
- Demonstrate an in-depth knowledge of the merchandise, ensure that all the team are fluent in all aspects of product knowledge.
- Create and influence a culture of collaboration, growth and development.
- Implement guidelines defined by the Boutique Manager and the Brand to ensure full compliance with sales, financial and security procedures.